Help

Please check your Spam folder and make sure to whitelist emails from [email protected] and [email protected] for future important correspondence about your membership.

If you are not receiving Member News emails, Check that your Portal’s Administrator has added you to the Portal Team. If you have a Portal account as part of a membership team and are still not receiving emails, please get in touch with [email protected].

Logged-in Account Administrators can add team members through the Account tab at the top of the page. The Account page left-side menu includes a Teams link, where you will be able to add colleagues to your membership team.

Municipal Members have unlimited team members able to create a User Account under their municipality. 

Organizational memberships come with an initial set number of seats within their membership team. The number of seats organizations are allotted align with their membership tier. To purchase additional seats, select the total desired number of User Accounts you would like at time of registration. Or, you can upgrade your subscription at a later date. Additional seats are $40.00 CAD each. 

Individual memberships come with one seat in the Members Portal. 

FIRST METHOD

Account Administrators will receive two emails upon approval of payment.*

The first arrives after completing your membership registration information and contains a username and password — keep this handy.

The other will arrive when payment is received. If payment is made by any method other than credit card, this will take time. This email includes your record of purchase and a link leading to a page that will ask you to enter your Membership Information. Opt-in to be listed on the Current Members page of the website on the Public Profile tab of the Members Information survey. 

* See How Can I Pay?

SECOND METHOD

Account Administrators can also access and edit Member Information profile by logging in/navigating to the Members Portal. Look for the red Administrators menu (only accessible to designated account Managers and Owners) and select Edit Member Info.

Log in to the Users Portal to make use of our online networking tools. The yellow USER TOOLS menu that appears upon login will showcase your access to the Portal, User Directory, discussion board, and your personal User Profile.

PORTAL: The Portal is the dashboard to colleague interaction. View the latest Discussion Forum topics, active users, and find quick links to posting a Classifed or searching the Library.

DIRECTORY: Search for a specific colleague, or search key terms to identify colleagues with specific interests.

DISCUSSION FORUMS: Participate in or read threads on different topics. Choose to have thread notifications pushed to your email to stay up to date as discussions unfold by clicking Subscribe to Topic or Subscribe to Forum at the top right of the page.

PROFILE: Set up your User Profile as soon as your membership is activated to begin making the most of the online benefits. Upload an avatar/profile picture and complete our profile by clicking Profile > Edit on your Profile Page. 

Yes, please take a moment to complete your User Profile and invite your colleagues to do the same. Having a User Profile allows you to interact on the Discussion Forums, to message colleagues, and to build your community within the Users Portal.

If you are a member, make sure you are logged in to the site to post jobs, public art calls, courses, workshops, and more in the Classifieds for free.
Non-members can post for a fee of $25.00 CAD, payable online by credit card.

Add a Classified: Fill out the fields and select the appropriate category (job, public art call, workshops and courses) to make your post searchable to viewers.
Opportunities posted to the Classifieds will be promoted through the Creative City News. 

Note that CCNC reserves the right to choose not to publish a submitted posting should it not align with our values or serve our membership. Please email [email protected] before paying to post if you are unsure whether your post will be accepted.

1. Access your subscriptions and click on View (next to your active subscription).
2. Under Subscription Totals, click Upgrade or Downgrade.
3. Follow the steps to complete the account change.

Note: you must be the Account Administrator to access this.

Your Portal Team is created and administered by the same person unless this has been manually changed by CCNC at the request of new staff leadership. If this person leaves their position or if you would like to assign the administration of your Team to someone else, please email [email protected].

If you are the Administrator and would like certain colleagues to also be able to add to/edit your Portal Team, you can assign them the Manager distinction by navigating to Account > Teams.