Manager, Community Centre

Town of Oakville

August 10, 2018
Job description:

Reporting to the Senior Manager, Cultural Services, this position is responsible for establishing the long term strategic direction for and management of a large multi-use and multi-disciplinary Community Hub. 

Responsibilities include: leadership and planning in the areas of strategic planning, cultural and recreation programming, fitness, aquatics, special event planning and implementation, marketing, sponsorship development, facility maintenance and administration and scheduling with the goal of optimizing community participation and revenue generation.


Organization:    Town of Oakville
Job Term:    Permanent Full Time (Non-Union)
Salary:    $111,902 - $134,337
Job ID:    1192-001
Call No:  18-1430


What can I expect to do in this role?

As the Manager - Community Centre you will:

  • Manage the day-to-day supervision including planning/scheduling, work distribution/follow-up, training/coaching and monitoring of work conditions. This includes Human Resources administration, selection of full time and part time staff, compensation, performance evaluations, progressive discipline and dismissal.
  • Provide service delivery related to facility programming, facility maintenance, service contracts and bookings within the complex.
  • Develop and manage business and marketing plans, operating budgets, financial systems and revenue generation while working with internal department staff and external community resources.
  • Develop and maintain relationships with facility user groups.
  • Track trends, best practices and changing community needs to ensure appropriate service delivery.
  • Implement quality assurance systems for all components of service delivery.
  • Maximize the use of the complex thorough cooperative programming initiatives, direct programs, partnership arrangements, special events, rentals, and other uses.
  • Develop and implement a customer service plan to ensure quality service to users, maintaining the corporate image and ensuring that the facility programs and services are profiled in a positive manner.
  • Manage maintenance resources and establish systems for preventative maintenance, equipment maintenance, health and safety, energy management, security, asset management, housekeeping management and quality assurance.
  • Ensure that due diligence is carried out in all areas of risk management and health and safety training as it relates to the complex.  Report and follow up on all incidents, accidents, property damage and theft, ensuring that the facility and work practices conform to relevant policies, procedures and legislation.
  • Develop outreach services to the surrounding community and establish a presence with the community.
  • Manage facility based capital projects.
  • Establish effective working relationships and positive labour relations with unionized staff.
  • Being part of an on-call management team for building operations that will rotate to cover specific recreation and cultural facilities pending vacation schedules and emergency situations.
  • Be part of a management team to develop priority setting for the Department Capital Infrastructure programs on an annual basis and projections for a 10 year period.
  • Preparing written responses and reports for the department and Director on diverse topics related to recreation service delivery.

How do I qualify?


You have an undergraduate degree from a recognized university with specialization in Arts, Recreation & Leisure, Business Administration or a related field. Your formal education is augmented by 5-8 years of progressively responsible positions that have resulted in outstanding leadership in recreation or cultural administration and/or facility management at the Supervisory or Manager level; an understanding of municipal government and service delivery is an asset. 

In addition, your experience includes:

  • Meeting the expectations of internal and external customers: customer service-oriented and modeling service delivery excellence;
  • Providing direction and leadership to a staff team in the delivery of services;
  • A broad background that includes experience in corporate, operations and policy settings;
  • Skillfully influencing and building relationships inside and outside of your organization;
  • Leading change and innovation;
  • Making risk-adjusted evidence based decisions in a timely manner;
  • Planning, developing and implementing programs, policies, proposals and action plans;
  • The development and implementation of budget and forecasting exercises, strategies and work plans.
  • Drafting policies and delivering reports and briefings to executive management and Council

Core Knowledge Required for Success:
You are an experienced leader with a comprehensive knowledge of:

  • Day to day facility management as well as managing facility based capital projects and purchases.
  • Culture and/or Recreation Administration; current and future policies, practices, trends, technology and information relative to the industry;
  • Legislative acts and regulations, policies and procedures as these apply to community centers;
  • Government decision-making processes;
  • Common word processing and email packages and database management techniques.

Leadership Competencies

  • Strategic Thinking – innovating through analysis and ideas
  • Engagement – mobilizing people, organizations, partners
  • Management excellence – delivering results through action management, people management and financial & asset management
  • Accountability and Respect – serving with integrity and respect

Corporate Values:
Teamwork, accountability, dedication, honesty, innovation and respect.

We offer:

  • a progressive work environment that promotes a work/life balance and strives to be a great place for great people to do great things
  • a defined benefit pension plan
  • comprehensive health plan complemented with life and disability insurance

Applications for this position must be submitted at by midnight on August 10, 2018