Registration Clerk

Place des Arts

Deadline:
February 23, 2018
Job description:

Permanent Part-time (up to 15 hours per week)

Place des Arts seeks a highly motivated and capable team player to assist with registering and serving Place des Arts patrons.
PLACE DES ARTS
Place des Arts is an established not-for-profit arts centre in Coquitlam. With a mission to inspire the artist in everyone, Place des Arts offers quality arts education programs in the visual and performing arts for all ages and abilities. The centre’s Artisan Shop and galleries support local emerging artists, and its annual program of events and performances make Place des Arts a cultural hub, drawing diverse members of the community together to experience the arts.

JOB SUMMARY
Reporting to the Registration Coordinator/Financial Assistant (RCFA), the Registration clerk is responsible for providing first-rate customer service and performing all tasks associated with registering and serving customers according to Place des Arts policy. Shifts include: Sunday 12:30pm-5:30pm, Tuesday 3:30pm-9:30pm and Saturday 10:30am-2:30pm. During the months of July and August, hours per week will be reduced as Place des Arts is closed on the weekends.

SPECIFIC ACCOUNTABILITIES:

  • respond to in-person and telephone customer inquiries
  • understand the ActiveNet registration software and enroll customers into Place des Arts programs
  • communicate program information and policy to customers
  • sell tickets for programs and events and items from the Artisan Shop and galleries
  • prepare cash, Interac and Visa/MasterCard deposits
  • open and lock the building according to procedure
  • liaise with cleaning and maintenance contractors
  • maintain client account information (entering and updating contact information)
  • assist with event hosting duties, as required
  • understand emergency procedures and assist with emergency evacuation when required
  • administer first-aid when required
  • assist teachers with keys, relaying messages, rearranging students and booking studios
  • prepare refreshments for in-house meetings and events as required
  • other duties as assigned by the Registration Coordinator/Financial Assistant and/or Executive Director

QUALIFICATIONS, SKILLS

  • Excellent command of both written and spoken English. Working knowledge of another language such as Korean, Mandarin, Cantonese or Farsi is an asset
  • Good knowledge of basic office procedures and good keyboard skills
  • Strong Microsoft Office suite skills
  • Experience using Active Network registration software is an asset
  • Ability to multi-task in a busy environment with a strong desire to provide exceptional customer service
  • Current First Aid and CPR certification is an asset

REQUIREMENTS

  • Criminal Record Check with a vulnerable sector check
  • Demonstrated ability to build, maintain and enhance collaborative relationships
  • Willing to work additional shifts to cover off illness, vacation and special events

HOW TO APPLY
Please submit a cover letter, résumé and references by February 23, 2018 by email to: , attention Joan McCauley, Executive Director. Place des Arts would like to thank all prospective applicants for their interest; however, only those selected for interviews will be contacted.

REMUNERATION
This is a permanent, part-time position (up to 15 hours/week) with a starting wage of $16.90/hour
plus 4% vacation pay.