Contents
CULTURAL MAPPING
EVALUATION, INDICATORS and PERFORMANCE MEASURES
PUBLIC PROCESSES
CULTURAL MAPPING
Brisbane, Queensland (Australia) – The Art of Renewal: A guide to thinking culturally about strengthening communities
The State of Queensland (2005). Brisbane, Australia: Arts Queensland.
A comprehensive step-by-step guide to an cultural mapping-based approach to planning for community renewal and strengthening. Separate chapters available for download as PDF's. Weblink
Chicago, IL (United States) – Mapping cultural participation in Chicago
Lalonde, M. et als. (2006). Chicago: University of Chicago, Cultural Policy Center.
First study of its kind in a major US metropolitan centre finds that while race and ethnicity do play a role in lower participation rates among African-Americans and Latinos, socio-economic factors are the strongest predictors of participation. Weblink
Other key findings:
• Smaller ethnic and diverse organizations successfully reach different audiences from those targeted by larger organizations.
• There are large, predominantly white areas, regardless of income, where participation rates are low.
• In the lowest participation communities, an average of one in twenty households was involved in the largest organizations.
Puget Sound, WA (United States) – Islands in the Salish Sea Community Mapping Project: Portrait of a Renowned Community in Transition
Harrington, Sheila (2003). Olympia, WA: Puget Sound Action Team. Profile of community mapping project that brought together local communities of 17 islands to work with artists to research, record and communicate their communities' distinct natural, economic and cultural heritage. Weblink to project description
Twin Cities, MN – A New Angle: Arts development in the suburbs
With its final report released in May 12, 2002, this McKnight Foundation project tried to gauge the extent of suburban arts development, and to raise its profile with artists, arts administrators, arts patrons, funders, and public officials. Project reports and community profiles available online. Key questions included: How are the arts developing in the suburbs?; Why is suburban arts development happening now?; and Why does this trend matter? Project website
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EVALUATION, INDICATORS and PERFORMANCE MEASURES
* See also the Cultural indicators bibliography from the Centre of Expertise on Culture and Communities. (CECC)
Arts and culture indicators in community building
National Neighborhood Indicators Partnership (NNIP). United States: Urban Institute.
An exploratory and experimental effort to develop arts and culture neighbourhood indicators for use in local planning, policymaking, and community building in the United States. Weblink
Audience Research Made Easy: A Guide for Small to Medium Performing Arts Organizations
Australia Council and Arts Victoria, 2005. Weblink
Detailed guide to conducting audience research, including advice on “how to plan an audience research campaign from inception through to analysis and implementation”. Different research techniques are covered, including informal observation, focus groups and questionnaires.
Collaborative Performance Measures Project
In Fall 2002, the Ontario Museum Association began a collaborative performance measures project, funded by the Museums Assistance Program of the Department of Canadian Heritage and various municipalities, involving four Ontario municipal museums: the Wellington County Museum and Archives, Guelph Museums, Doon Heritage Crossroads and the City of Waterloo Heritage Collection. The project aimed to test implementation in a variety of museum contexts and to develop performance measurement models.
Evaluating and Achieving through Performance Measures (PDF, 1.8MB)
Ontario Museum Association. October 2003. 87 pp.
Conference papers, proceedings and related documents reporting on the Ontario Museum Association Collaborative Performance Measures Project prepared by the four participating organizations. These include a history of the project, outline of its mission and objectives, reflections on the implementation of a system of performance measures and templates for performance measurement. Two of the papers contained herewithin have also been published independently.
Soren, B. J., Callen, B., Chafe, A., Reitz, T., & Grant, L. (2004). Audience-Based Program Evaluation & Performance Measures, Alberta Museums Review, 30(1), 69-78.
Soren, B. J., Callen, B., Chafe, A., Reitz, T., & Grant, L. (2004). Audience-Based Program Evaluation & Performance Measures, Museological Review, 11, 45-63.
Program Preparation and Evaluation Template (PDF, 112KB)
Ontario Museum Association. October 2003. 5 pp.
Form template for the preparation and assessment of performance measures for museum programs and exhibitions.
Community Arts Working Methods
Community Arts Network.
List of free online tools for constructing, conducting, documenting and evaluating community arts programs. Weblink
Competitive Service Delivery Review (CSDR) Manual
City of Ottawa, Department of Transportation, Utilities, and Public Works (December 2003). Ottawa: City of Ottawa, 196 pp.
The City of Ottawa's Department of Transportation, Utilities, and Public Works has developed "a standardized Competitive Service Delivery Review (CSDR) Framework and Process to assess all services for potential improvements and determine the best way to deliver those services."
Main Document (PDF, 2.4 MB)
Related Files:
Appendix-B-CSDR-Alignment-Tool (MSWord) 170K
Appendix-B-CSDR-Alignment-Tool (Excel) 77K
Appendix-B-Performance-Matrix (MSWord) 205K
Appendix-B-Performance-Matrix (Excel) 77K
Appendix-B-Quick-Competitiveness-Gap-Survey (MSWord) 165K
Appendix-B-Service-Stakeholder-Alignment-Tool (MSWord) 165K
Appendix-B-Service-Stakeholder-Alignment-Tool (Excel) 58K
Appendix-D-Costing-Worksheets (Excel) 63K
Candidate-Review-Criteria-Scoring (Excel) 17K
Guide to Service Delivery Review for Municipal Managers
Ontario Ministry of Municipal Affairs and Housing (August 2004). Toronto: Ontario Ministry of Muncipal Affairs and Housing. A practical guide published by the Ontario Ministry of Municipal Affairs and Housing to assist senior managers of municipal departments work through step-by-step the review and improvement of service delivery and expenditure management. Document (PDF, 872KB)
Measuring the economic and social impacts of local authority events
Wood, Emma H. (2005). International Journal of Public Sector Management ,18(1): 37-53.
Develops a systematic and objective method for measuring the impact of local authority events and festivals through a literature review of survey instruments. Framework is then applied to two case studies (measuring net economic gain, audience motivation and effect on attitudes towards the local area and civic pride) to test and evaluate the developed method. Free online access and download. Weblink
Social impact of the arts project (SIAP)
Performance measures for the social impacts of the arts from the University of Pennsylvania. Weblink
Thriving arts : thriving small communities
Rodning Bash, Sharon (2006). St. Paul, MN: Metropolitan Regional Arts Council. Document (PDF, 468KB)
This report shares the findings of a year-long study funded by the Bush Foundation that sought to discover whether there were critical ingredients or common themes necessary to build long-term viability for the arts in rural and exurban communities.
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PUBLIC PROCESSES
Vancouver, BC – City of Vancouver Public Process Guide
This Guide is intended for use as a practical handbook to help City staff design and implement a public involvement process or solve problems with one that is underway. It does not prescribe set public involvement methods; rather, it outlines best practices and flexible tools. Document (PDF, 132KB)
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